We Help Customers Get Up to Speed

Improve customer satisfaction and reduce support calls with effective documentation.

Documentation and Training Workbooks

Effective documentation supports your users’ learning styles, so they can quickly experience the benefits of your solution. It improves customer satisfaction and reduces support calls and costs.

Kaia Communications has decades of experience creating user guides, training workbooks, online help, and reference documentation. By asking key questions and testing functions as they develop procedures, our technical and training writers can advise the development team on ways to improve the user interface and minimize the need for excessive explanation or training. Our illustrators and designers create professional graphics and layouts that support the learning targets for the deliverable.

We can fully manage your documentation projects from developing a plan to delivering finished content. Or, we can augment your staff to help you finish large content projects on time.